客户 & 增长
客户 experience is the most valuable asset for growth in the digital age
客户 experience is the most valuable asset for growth in the digital age
Digitalization has dramatically altered the relationship between customers and companies in B2B and B2C. The digital customer experience is an opportunity for new entrants and a challenge for incumbents, 在葡京手机版app官方网站这个消费者驱动的世界里，一个关键问题是, how can we make better use of digital assets to improve loyalty, 加快电子商务, and create disruptive business models to develop sustainable growth?
Successful companies understand the needs and preferences of consumers. These companies satisfy customer expectations for continuous improvement and innovative, 有意义和情境化的体验, 简单, 和速度. They know not only how to create a compelling digital experience, 但他们也知道如何打破自己的商业模式, salesforce, 操作, 和客户关系管理，防止客户流失到竞争. They can enlarge their product range and leverage the ecosystem to get the most out of the platform economy.
We enable businesses to create close relationships with their customers and grow their business.
TÜV Rheinland Business Stream Products decided to create a digital ecosystem to facilitate cross-functional collaboration between the company’s globally distributed teams and customers. 通过实现一个新的工作流平台, TÜV Rheinland gains more control over its projects’ execution and delivery, while opening new possible revenue streams through offering tailored services to its customers.
A leading luxury cosmetic brand took the 下一个 step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.
作为全球邮政服务和物流的领导者, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.
在葡京的帮助下, one of the world’s largest healthcare companies fully transformed its global business model by improving its IT 操作 performance and efficiency. This resulted in making IT processes consistent across all locations, leading to more agile and flexible ways of delivering services to the business, and enabling the company to quickly address new market opportunities and accelerate digital growth.
宝马法国, 还有一个战略性的宝马集团Salesforce项目, wanted to enhance the buying process for their customers and better enable 的经销商 to manage their client portfolio. 与葡京密切合作, 宝马法国获得了一种有利于他们的定制葡京app
, 的经销商, 和客户.
BearingPoint的排放计算器葡京app
, Wipak took an important step on its journey to reduce its carbon footprint to zero by 2025. The company is now able to accurately calculate its carbon emissions, gaining transparency across the entire product life-cycle process.
