卓越运营 (OpEx) consulting focuses on corporate-wide cost reduction and productivity improvement programs. It covers an assessment of business processes and supporting procedures for clients in transportation & 物流. Improvement measures are identified and evaluated. Our integrated approach and proven toolset enables a continuous performance improvement of the entire value chain, ensuring sustained behavior change within the organization.

在这个颠覆性商业模式的时代, with rising quality expectations of end customers and shippers, 交通决策者 & 物流 companies are challenged by the following key questions:

  • How do transport operation units translate targets into measurable actions?
  • How to integrate digital solutions to raise efficiency and quality potentials of the full value chain and how to anchor them in the organization?
  • How to ensure that improvement potentials are followed up and maintained?
  • How can managers encourage their teams to come up with ongoing improvement ideas?

Our approach is to focus on best practices and set standards in the dimensions of target processes (quality), 领导(运输 & 物流 KPIs and performance improvement) and people (motivation). OpEx is a holistic methodology aimed at cost reduction and sustained business efficiency and quality. 葡京手机版app官方网站力求达到三个里程碑:

Operational performance in detail- assess current business and identify target levels

  • Analyze client value creation framework and do benchmarking
  • 评估改进潜力和措施
  • Identify quick wins and immediate performance gains
  • 业务结果:
    • 快速赢得:e.g.,消除无用的活动
    • Optimization hypotheses and evaluated initial improvement measures
    • 金融业务案例
    • 实现路线图

Gain- move to higher performance levels by implementing measures

  • Best Practice process development and standardization of initial performance improvement
  • Roll-out and installation of management control systems in all business areas (KPIs)
  • 成立培训学院
  • 业务结果
    • Scenarios of optimization impact/interdependencies
    • 现实的商业案例
    • 所需资源评估
    • 已签署的责任措施
    • Reports to monitor progress of implementation and actual benefits vs planned potentials

Sustain- move towards embedding a continuous improvement culture/sustained behavior change

  • New OpEx mindset generates a self-improvement of operational procedures and activities
  • Use of management control system for continuous improvement
  • Internal OpEx areas perform audits, trainings and coaching
  • 业务结果
    • Management uses business reported measures (KPIs) to direct operational execution activities
    • Continuous improvement opportunities are identified by the business through the KPIs and the processes

Our holistic OpEx approach takes the entire value chain to the 下一个 maturity level, 意味着更少的复杂性, 组织效率, 流程标准化, improved quality and increased customer satisfaction.

在运输 & 物流 industry we have successfully applied OPEX and lean structures to rolling stock maintenance, 货运服务采购, procedures of distribution hubs and mail sorting centers, 区域配送物流管理, 铁路施工现场管理, 铁路基础设施管理, 等.

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